Patient Retention

• Current Patient vs. New Patient
  
  
• A new customer in most industries typically costs six times more to acquire than keep
  
  
• Audiology industry analysts estimate that it costs fifty times more to acquire a new customer than to maintain a current one
  
  
• Maintaining current patients ensures against not losing them to competitors
  
  
• Patients “buy the Audiologist”, not the product. If you maintain a constant relationship with your patients, you won’t lose them to offers from your competitors